The Mobile App

The mobile app keeps you connected to your leads and clients wherever you are — so a new inquiry doesn’t sit unanswered just because you stepped away from your desk.

Your CRM isn’t a desk-only tool. The mobile app gives you access to the features you need most when you’re away from your computer: your conversations inbox, contact records, calendar, calls, and push notifications for new leads. It’s built for the moments when speed matters — responding to a hot lead, confirming an appointment on the way to a meeting, or checking your pipeline between calls.

Downloading the app

The mobile app is available for both iOS and Android.

1. Open the App Store (iPhone) or Google Play Store (Android) on your phone.
2. Search for GoHowLevel (or the branded name your account uses — check with whoever set up your account if you’re unsure).
3. Tap Get or Install.
4. Open the app, enter the same login credentials you use on the desktop, and you’re in.

Note

If your account is on a white-labeled version of the platform, the app name in the store may differ from “GoHowLevel.” Your account administrator can provide the exact app name to search for.

What you can do from your phone

Reply to messages across all channels

The Conversations tab in the app is your unified inbox — the same one you’d see on the desktop. New messages from SMS, email, Facebook Messenger, Instagram DMs, and live chat all land here. You can read and reply without switching between different apps.

Tap any conversation to open it, type your reply, and send. You can also attach images, send templated quick-replies (if your account has templates set up), and see the full message history with that contact.

Make and receive calls

If your account has a connected phone number, you can make outbound calls directly from the app and receive inbound calls through it. When a lead calls your CRM number, the app rings just like a regular phone call.

To make a call:

1. Open the Contacts tab and find the contact you want to call.
2. Tap the phone icon next to their number.
3. The call connects through your CRM number, so your personal cell number stays private.

All calls are logged automatically against the contact record, so you don’t have to take notes about whether you reached someone.

View and add contacts

Tap Contacts to search your entire contact database, view individual records (including tags, pipeline stage, notes, and message history), and add new contacts on the spot. If you meet someone at an event or get a referral over the phone, you can add them before you forget.

When adding a contact:

1. Tap the + button in the top-right corner of the Contacts tab.
2. Fill in their name, phone, and email at minimum.
3. Set a Tag or Pipeline Stage if relevant.
4. Tap Save — the contact is live in your CRM immediately.

See your calendar and upcoming appointments

The Calendar tab shows your scheduled appointments for today and upcoming days. You can see appointment details, contact info for who you’re meeting, and any notes attached to the booking. If you need to reschedule or cancel, you can do it directly from the app.

Tip

Check your calendar tab first thing in the morning on your phone — it’s a faster way to see your day than opening the full desktop app, especially if you’re already in motion.

Get push notifications for new leads

This is one of the most valuable things the mobile app does: it sends you a push notification the moment a new lead comes in, a contact replies to a message, or an appointment is booked. You don’t have to be watching a screen to catch a hot lead.

To make sure push notifications are working:

1. When you first install the app, accept the notification permission request when it pops up.
2. If you accidentally declined, go to your phone’s Settings > Notifications > find the app > turn on notifications.
3. Inside the app, check Settings > Notifications to choose which events trigger a push alert.

Caution

Push notifications only work if your phone has an internet connection and the app has notification permission. If you’re not getting alerts for new leads, verify both — it’s almost always one of those two.

Mobile app vs. desktop: when to use which

The mobile app is excellent for:

• Speed responses — replying to a lead within minutes of them reaching out, even when you’re away from your desk
• On-the-go contact management — adding a new contact right after meeting them
• Staying notified — catching new leads and appointment bookings via push alerts
• Quick calendar checks — seeing your day at a glance

The desktop app is better for:

• Building automations — the workflow builder is complex enough that it needs a full screen
• Running reports — the Dashboard and reporting tools are easier to read and interact with on a larger display
• Bulk actions — importing contacts, managing campaigns, or editing multiple records at once
• Sending email campaigns — composing and reviewing broadcast emails is easier on desktop

The two stay in sync in real-time. A reply you send from your phone shows up instantly in the desktop inbox, and vice versa. Use whichever is handy for what you’re doing — your data is always current.